Ella’s Privacy Statement

This privacy statement refers to the operations of Ella’s Home Ltd (Ella’s). Ella’s is a registered charity (1187529) and Company (12178531). At Ella’s we are committed to keeping your data safe. Your privacy and peace of mind are important to us. We only collect data from people for specific purposes. Once that purpose has finished, we won’t hold on to the data. If you have any questions you can contact us using the information below:

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:

  • Personal identification information (name, email address, phone number, etc.)

  • Donation data (Gift Aid, card/account details etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Sign up to our newsletter

  • Make a donation through Charity Checkout

How will we use your data?

Our Company collects your data so that we can:

  • Email you with updates on what’s going on at Ella’s 

  • Process donations

How do we store your data?

Our Company securely stores your data using the following trusted websites:

Charitycheckout.co.uk, Airtable.com, Mailchimp.com, Google Drive, VCMS

Our Company will keep your email until you unsubscribe from updates. Our Company will keep your donation data until five years after your last donation. This is for accounting purposes. 

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@ellas.org.uk. 

Cookies and analytics

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

This website is powered by Squarespace, which uses cookies and similar technologies. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

How to manage cookies

You can set your browser not to accept cookies, and the allaboutcookies.org website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

This information is collected by Squarespace and Google Analytics to learn about site traffic and activity.

Privacy policies of other websites

Ella’s’ website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 April 2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@ellas.org.uk
Or write to us at: Ella’s, The Arc Club, 72 – 76 Digby Road, London E9 6HX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113

Email: dataprotectionfee@ico.org.uk